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Responsible Business Alliance Launches Worker Voice Platform

New tools include worker surveys, audit support, mobile learning, and grievance reporting

ALEXANDRIA Va., Dec. 15, 2020 -- The Responsible Business Alliance (RBA) today announced the launch of its worker voice platform to help members and their suppliers improve conditions in their international supply chains by giving workers more ways to provide feedback and learn important professional and personal skills while providing companies with greater visibility into facilities.

Worker feedback is a crucial component of supply chain due diligence and companies are increasingly looking for new ways to ensure those voices are heard, unfettered and without fear of retaliation. The RBA is at the forefront of innovation when it comes to helping companies conduct due diligence, risk assessments, audits and corrective actions to improve conditions in their supply chains. This new platform will further enhance those capabilities and enable workers to play a greater role in those efforts.

The worker voice platform features a worker survey tool, audit support, a mobile learning app, and a grievance reporting mechanism. The mobile learning app can be downloaded from the Apple App Store and Google Play. RBA members will also have access to a custom management portal. Features of the worker voice platform include:

  • Worker Survey Tool – Easily deploys surveys to thousands of workers across multiple suppliers and/or facilities. RBA members can use the management portal to quickly deploy standard or customized surveys and analyze results.
  • Audit Support – Allows for worker interviews to be performed discreetly, without supervisor oversight, and enables workers to report retaliation against audit participants.
  • Mobile Learning App – More than 400 courses in multiple languages are available. These gamified courses are intuitive and increase workers’ knowledge on a range of subjects that can improve health and safety, career development and personal growth. RBA members can view metrics on use of the learning app via the management portal.
  • Grievance Reporting – Provides a simple reporting method for workers via QR codes, mobile phones, or website.

“The RBA worker voice platform supports our longstanding efforts to improve conditions for workers and enable members to conduct effective and efficient due diligence on their facilities and those of their suppliers,” said Rob Lederer, Chief Executive Officer of the Responsible Business Alliance (RBA). “In addition to amplifying workers’ voices and increasing their learning opportunities, this platform enables companies to quickly identify and correct issues, bolstering responsible business conduct.”

The RBA worker voice platform was built by Microbenefits Limited and uses state-of-the-art infrastructure including Tableau’s Business Intelligence Tool and AWS Cloud, and has ISO27001 certification for data security.

About the Responsible Business Alliance

The Responsible Business Alliance (RBA) is a nonprofit coalition of leading companies dedicated to improving social, environmental and ethical conditions in their global supply chains. The RBA has a Code of Conduct and a range of programs, training and assessment tools to support continual improvement. The organization has a global footprint, with offices in North America, Europe and Asia. The RBA and its Responsible Minerals, Labor and Factory Initiatives have nearly 400 members with combined annual revenues of greater than $7.7 trillion, directly employing over 21.5 million people, with products manufactured in more than 120 countries. For more information, visit ResponsibleBusiness.org and follow @RBAllianceOrg.

Media Contact:

Jarrett Bens, Director of Communications
Responsible Business Alliance
Phone: +1 571.858.5721

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